FAQ

Q: What’s your return/exchange policy?

A: For custom orders: all sales are final — we do not offer refunds. However, if there’s a sizing or fit issue, we’re happy to offer an exchange for a small fee to cover reprinting/reordering costs.

For regular (non-custom) orders: we accept exchanges and offer store credit within 30 days of delivery. Items must be unworn, unwashed, and in original condition.

Q: Why are custom orders final sale?

A: Custom pieces are made specifically for your order, so we’re unable to resell or restock them once they’re made.

Q: What if my item doesn’t fit?

A: Our shirts come pre-made from our wholesaler in standard sizing — we don’t cut or alter the fabric ourselves. Please check our size chart carefully before ordering. If you need a different size, custom order exchanges are available for a fee; regular orders can be exchanged per our standard policy above.

Q: Can I cancel or change my order after placing it?

A: Since custom orders go into production quickly, changes or cancellations must be requested within 48 hours of ordering. After that, we’re unable to modify or cancel.

Q: Do you offer refunds for damaged or defective items?

A: Yes — if your item arrives damaged or defective, contact us within 7 days with a photo and we’ll make it right with a replacement or store credit.

Shipping

Q: How long does shipping take?

A: Orders typically ship within 10-14 business days and arrive within 2-3 business days depending on your location.